Any time you spend waiting for help or wondering about the security of your data is time you’re not spending making your next great hire. Workable provides world-class support and security with every plan, so you never have to waste a second worrying.
Hiring isn’t a 9–5 job, so we work hard to make Workable available whenever you need it. We guarantee an uptime of 99.8%, excluding scheduled maintenance (which happens during off-peak hours and is announced at least one business day in advance). Get updates on our status page.
How do we guarantee that kind of uptime? Our operations team tests disaster-recovery measures regularly and staffs an on-call team around-the-clock to resolve incidents quickly. And our infrastructure runs on fault tolerant systems, so Workable stays up and running whether there’s an issue with an individual server or an entire data center.
However large or small your candidate database, we’ve got the controls in place to securely manage your most valuable asset: Your candidates’ confidential data.
ISO 27001:2013 certification
Disaster recovery and incident management and response
Application and network security
Logging and monitoring
Security assessments and 3rd-party audits
Employee privacy and security training
We designed Workable to be so easy to use, anyone can jump in and get stuff done. But if you do need a hand, our global support team and online resources will get you back to work quickly.
We respond to most support queries in 25 minutes or less. Get help by phone or chat from 2:30 AM–5:30 PM EST on business days, or email us for quick replies during and beyond our standard hours. Need more? Contact us about our premium support options.
Got a question? There’s a good chance you can get an answer without even asking. Check out our comprehensive collection of product guides and tutorials for help with anything related to your account or hiring process.